Improve Your Customer Experience.
Maximize your effectiveness in managing your customer traffic with Lobby Manager. Register your customers and monitor their wait time, service time and service level of agents.
Why do you need Lobby Manager?
- Know exactly how many persons are waiting
- Know what your customers are waiting to do
- Track how long they have been waiting
- Track how many transactions they did and how long did each take
- Track how well your service agents are doing per transaction
- Announce who is next
- Quickly add customers to their respective queue
- No more running around of your receptionist to let agents know that there are customers waiting.
- Integrates with most Enterprise User Authentication Systems
- Reducing Wait Time for your Customers
- Evaluating Staffing Needs
- Easily identify opportunities for improving customer experience
- Easily track your Customer’s Average Wait Time
- Provide agents with performance feedback and recognition of service performance
- Capture critical data that can be used for business intelligence to improve quality and performance